Shipping & Returns
All Wild & Rare products are handmade and shipped from Brooklyn, NY via USPS First-Class Mail® at a flat rate of $5 per order. We strive to ship all orders within 2 days of your purchase from Brooklyn, NY. You will receive an email from us with a USPS tracking link once your order has been shipped. All orders shipped via USPS Ground should arrive within 2-5 days of shipment. We are unable to ship to PO boxes.
At this time, we do not ship internationally. However, if you're not located in the United States and want to purchase one of our products, please contact us at firstname.lastname@example.org and we can discuss your options.
Products are wrapped in recycled tissue paper and shipped in a 100% recycled cardboard box made from 95% post-consumer content, from EcoEnclose, a Colorado-based eco-friendly shipping supplier. Every product is also shipped with an informational card about the endangered animal or plant featured on it, printed by Rolling Press, an environmentally-friendly printing company in Brooklyn, NY.
TRACKING YOUR ORDER
After your order is shipped, you will receive an email from us that includes your USPS First-Class Mail® tracking number and a link to track the shipment. If you can't find it, or if you think there's a problem with your package, email us at email@example.com and we’ll try to sort it out for you.
All Wild & Rare products are handmade and individually shipped from Brooklyn, NY. We’re confident you'll love our work and the feeling you'll get from knowing you're doing a little bit to help the planet. Each piece is handmade and unique and might have minor imperfections, but if you're not happy, we want to know. Send an email to firstname.lastname@example.org within 30 days of purchase and let us know why you’re returning your product, and we'll be happy to exchange it for you or offer a full refund of the original price.
After you have received an email from us confirming that we’ll be awaiting your return, please send your return package to:
Wild & Rare
41 Second Place
Brooklyn, NY 11231
Shipping costs for returning the product are your responsibility. Once your return is received, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Or, if desired, we'll send a replacement to you as soon as possible.