Frequently Asked Questions
+ What organizations do you support?
100% of our profits currently go to The World Wildlife Fund. For nearly 60 years, WWF has worked to protect the diversity of life on Earth. Unlike many organizations, its mission covers Wild & Rare’s objective to help preserve animals and plants—wildlife, forests, oceans, and rivers. The WWF was among the earliest of organizations to devise innovative public and private sector partnerships in countries throughout the world to align commercial and public initiatives toward a common goal. Their community of activists ranges from world leaders and local communities to major corporations and start-ups. A significant 84% of WWF's spending is directed to worldwide conservation activities.
As our community grows we will introduce organizations with more specifically targeted preservation efforts into the mix of our recipients. If you have suggestions or work for a nonprofit committed to environmentalism, conservation, or other wildlife preservation efforts, and are interested in partnering with us, please get in touch.
+ How are the tote bags made? How should I care for them?
The tote bag designs are screen printed with non-toxic ink on 100% recycled cotton bags by Enviro-Tote, Inc. Enviro-Tote is a family-owned, woman-owned company based in New Hampshire and has been committed to manfucaturing environmentally friendly and sustainably produced tote bags since 1990.
Each tote bag is individually cut, hand-stitched, and screen-printed. The recycled cotton for our totes are made from a 65% blend of cotton yarn produced from the excess fabric of newly made clothing, and 35% Bottle Bag material (made from 100% recycled PET bottles). This unique manufacturing process saves land, energy, and water, and there is zero fabric wasted.
We don't recommend washing, as cotton canvas may lose its shape and shrink. If the tote must be cleaned, it should be hand-washed inside out with cold water and line-dried.
+ How are the cuffs made?
The designs are photo-image transferred to brass cuffs and finished with a non-toxic glaze. Blue Line Metals , founded 20 years ago in Council Bluffs, Iowa, by a former Navy veteran and his wife, is the sole supplier for Wild & Rare cuffs. The alloy of brass that they use is called cartridge or yellow brass and is a recylcable material.
+ How are your products shipped?
All Wild & Rare products are handmade and shipped from Brooklyn, NY via USPS First-Class Mail® at a flat rate of $5 per order. All orders shipped via USPS First-Class Mail® should arrive within 2-5 days of shipment. We are unable to ship to PO boxes.
We strive to ship all orders within 2 days of your purchase from Brooklyn, NY. You will receive an email from us with a USPS tracking link once your order has been shipped.
At this time, we do not ship internationally. However, if you're not located in the United States and want to purchase one of our products, please contact us at firstname.lastname@example.org and we can discuss your options
Cuffs are wrapped in recycled tissue paper and shipped in a 100% recycled cardboard box made from 95% post-consumer content, from EcoEnclose , a Colorado-based eco-friendly shipping supplier. Every cuff is also shipped with an informational card about the endangered animal or plant featured on it, printed by Rolling Press, an environmentally-friendly printing company in Brooklyn, NY. Our tote bags are shipped in a 100% recycled padded mailers from EcoEnclose.
+ How can I track my order?
After your order is shipped, you will receive an email from us that includes your USPS First-Class Mail® tracking number and a link to track the shipment. If you can't find it, or if you think there's a problem with your package, email us at email@example.com and we’ll try to sort it out for you.
+ What's your return policy?
All Wild & Rare products are handmade and individually shipped from Brooklyn, NY. We’re confident you'll love our work and the feeling you'll get from knowing you're doing a little bit to help the planet. Each piece is handmade and unique and might have minor imperfections, but if you're not happy, we want to know. Send an email to firstname.lastname@example.org within 30 days of purchase and let us know why you’re returning your product, and we'll be happy to exchange it for you or offer a full refund of the original price.
After you have received an email from us confirming that we’ll be awaiting your return, please send your return package to:
Wild & Rare
41 Second Place
Brooklyn, NY 11231
Shipping costs for returning the product are your responsibility. Once your return is received, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Or, if desired, we'll send a replacement to you as soon as possible.